Common questions

General

Clean bed sheets, a large towel and a hand towel will be provided before you check in to all tenants.

Smoking is forbidden in the apartments, balconies and common areas. In case of smoking a clean-up fee will be charged.

No, not beyond the starter pack that is in the apartment on arrival. You will, however, find a grocery store close by your apartment.

Elevators are available in all apartment buildings except at the following locations: Oslo – Solli, and Stavanger – Sølvberggata.

Most of our apartments are equipped with their own washing machine and a drying rack. There are also irons and ironing boards in the closets. Some of our locations have a laundry room with a washer and dryer. You can ask us what applies to your location and category.

In the apartment

Clean bed sheets, a large towel and a hand towel will be provided before you check in to all tenants.

There is a hair dryer in all our apartments.

No, not beyond the starter pack that is in the apartment on arrival. You will, however, find a grocery store close by your apartment.

We change linen and towels once a week for tenants who stay longer than 10 days. This is a part of the weekly cleaning of your apartment.

Most of our apartments are equipped with their own washing machine and a drying rack. There are also irons and ironing boards in the closets. Some of our locations have a laundry room with a washer and dryer. You can ask us what applies to your location and category.

No, the pantry is empty in the apartment, but there are grocery stores nearby.

While staying with us

All parties or events in our apartments are prohibited. It should be quiet between 22:00 and 08:00. In case of a breach of the rules, the tenancy agreement will immediately be terminated. Already paid rent and deposit will not be refunded.

We have a security company that assists our guests for emergencies outside our office hours. Please see the information in your apartment for details.

We change linen and towels once a week for tenants who stay longer than 10 days. This is a part of the weekly cleaning of your apartment.

There are garbage rooms in connection with all buildings. You will find the information inside your apartment.

Please contact our office by e-mail: post@vanderapartments.com

Departure cleaning is always included in the rate. If you stay with us for more than 10 nights, you will receive a weekly cleaning of the apartment. Normally, the apartment will be cleaned on the same day of the week that you have arrived (there is no weekly cleaning on weekends). Weekly cleaning includes a change of towels and bed sheets.

Check-in & Check-out

We can never guarantee a late check-out as we need to prepare the apartment for the next guest. Contact the office to see if it's possible to postpone the check-out.

In Oslo, Stockholm, Tromsø, Linköping and Stavanger you can store your luggage in our office building. Most cities do have train stations and ports with luggage storage.

Unfortunately, we can’t guarantee an early check-in, as it depends on when the apartment is ready. However, if the apartment is ready at an earlier time, you can of course check in earlier.

Check-in is contactless and can be done from after 15:00 PM, even outside our opening hours.

If you do not have the opportunity to check-in in yourself, you must contact us in advance at post@vanderapartments.com

We will send you an email with the address of your apartment the day before arrival.

No. Cleaning of the apartment is included in the rental price. We do ask for guests to leave the apartment tidy, put on the dishwasher and take out the trash before leaving.

The check-in time starts at 3 PM. Depending on your destination, how you receive your keys may vary. Most of our accommodations offer self-service check-in. You can either check in and receive your key via our VANDER App or check-in machine, or you collect your keys from our Key-Drop-Box. We will send you all the necessary information by email. Please get in touch with us to inform us of your arrival time.

Booking & Payment

We have long and good experience with all insurance cases and have good cooperation with several insurance companies. If you need a temporary place to live due to water leakage, fire, refurbishment, or similar, contact us and we will arrange all the practicalities surrounding the tenancy directly with the insurance company.

Payment is made via our secure payment link. We do not accept cash payments. We operate with pre-payments, meaning for shorter stays the entire booking must be paid 14 days prior to arrival. For longer stays, a monthly payment can be agreed. Payment by invoice (except for contract customers) is not used unless it is an agreement.

If you have booked several apartments, we will try to place these reservations as close together as possible. Unfortunately, we can never guarantee for these kinds of requests.

Unfortunately, it is not possible to choose a specific apartment as you book an apartment category. Please let us know of any preferences when it comes to address, floor, etc. and we will do our best to meet your wishes.

If you want to extend it is important that we get notified in good time before the original check-out date. If we have availability extending your stay is no problem. Please contact us at post@vanderapartments.com as we need it in writing.

Our 14-day cancellation deadline applies regardless of the circumstances. This means that if for some reason you are prevented from using your reserved apartment, you must contact your insurance company to find out if they cover the cost of your reservation for you.

We have a 14-day cancellation and amendment policy.

A deposit of 5000 Kr may be reserved. Any deposit paid to VANDER Apartments will be paid back at departure. Costs related to damages or defects in the apartment caused by the tenant, and its visitors, will be deducted from the deposit.

You can either rent your apartment directly on our website, or contact us directly by mail post@vanderapartments.com

Yes, we have some apartments that are more suitable. Contact us at post@vanderapartments.com and we will help you out.

Yes. Since our beginning, we have worked well with several small and large companies. Contact us at post@vanderapartments.com and we will tailor an agreement to suit your company.

Yes, all tenants must be older than 25 years old or be part of a family.

Other

Pets are not allowed in most of our locations, as we aim to maintain an allergy-friendly environment for all our guests. At the following locations, a limited number of rooms allow pets for an additional fee: Solsiden, Stockholm, Sirkus Renaa, Altona. If you plan to bring a pet, please contact us by email in advance to check availability and fees.

Yes, our office hours are between 10.00 and 18.00 during the weekends. From Monday to Friday our office hours are between 09.00 and 21.00. The buildings are unmanned so please use email and telephone to reach us.

Yes, all our apartments are close to a grocery store.

No. However, there are parking spaces with charging facilities nearby.

The apartments feature fully equipped kitchens, providing everything you need to prepare your own meals. In Stockholm you can book with breakfast.

In some of our apartments we offer extra beds for an extra fee.

Yes, we offer some limited parking spaces, and there are parking facilities nearby, but they are not included in the total rate. Unfortunately, we do not have any parking spaces in Tromsø.

Vander App

You can check out online until 11:00 AM on the day of departure. Simply click the 'check out’ button in your booking info. Please remember to take out the trash before leaving.

The door's key reader pairs with your phone via Bluetooth. Place the backside of the phone flat against the reader on the door – a yellow light will flash on the reader which means the phone and lock are connected. (Note that it is vital that the backside of the phone is in direct contact with the lock). While still having the backside of the phone on the lock - press the round key symbol and wait for the green light on the reader on the door which indicate the door is open.

Apple Pay may appear when your phone's NFC detects a key reader nearby. Don't worry, it's just a prompt and won't initiate any payment. To dismiss Apple Pay, simply swipe up to return to your digital key. Alternatively, you can disable NFC in your phone's settings.

APPLE phones: Be sure to have “Location” and “Bluetooth” activated under the phone settings. ANDROID phones: Be sure to have “Location”, “Bluetooth” and “NFC” activated under the phone settings. - Remember it’s crucial to first hold your phone against the key reader, and then press the key button. - If you hold the phone too far away from the reader on the door, the door will remain locked. - Please be sure to be connected to our WIFI if you do not have any roaming activated on the phone.

You can check in online starting from 15:00 on your arrival day. Simply open the app, navigate to your booking info, and click the 'check in' button.